CEM meets the needs of both public and private sector plans by providing insights into their benefit administration costs, service levels, and industry best practices. It provides our clients with an opportunity to define service standards and monitor performance.

The focus of the analysis is quantifying and understanding how the services you provide your members and the constraints you face impact your system's costs. It also helps you understand the service value relative to what you are paying for administration, as compared to your peers.

The Defined Contribution (DC) Administration service offers the following:

• Comprehensive Benchmarking Analysis.
  This report compares your detailed costs and cost drivers to those of your peers.
• Best Practice Reviews.
  Each year we review a selected piece of communication material, such as websites or informational brochures, and provide recommendations on your material and highlight best practices. We are now extending our service to reviewing more complex business processes such as call centers.
• On-Site Presentation of Your Results.
  You receive the full benefit of our experience through a personal, on-site presentation of your results.
• Invitation to our Benefit Administration Peer Conference.
  Our conferences feature leading edge presentations and lively group discussions. The Conference is a valuable learning and sharing experience.
• Online Peer Network.
  Gain access to our networking forum where participants learn about each others experiences and share knowledge. Why re-invent the wheel?

Contact Mike Heale at +1 416-369-0468 or mike@cembenchmarking.com for more information.