| Administrative Activities |
You |
Peer Avg |
Universe Avg |
| 1. Faster is Better |
|
|
|
Average answer time
% of calls that get busy signals
|
51 sec
2% |
88 sec
12% |
97 sec
9% |
| 2. Availability, more is Better |
|
|
|
Toll Free Number
Call Center: hours open weekly
|
Yes
52 hours |
93% Yes
47 hours |
84% Yes
44 hours |
| 3. Irritants are big negatives |
|
|
|
Number of menu layers
Time negotiating menu layers
|
1
25 sec |
2
30 sec |
2
36 sec |