Each year we analyze a key element of your member communication materials or a key business process. These reviews include:

• Examples of Best Practice. Each analysis includes numerous examples of best practices to emulate and poor practices to avoid.
• Specific Comments on How to Improve your Materials . The communication reviews include detailed judges' impressions and comments about how your communication materials performed versus best practice judging criteria.

Best Practice Reviews, to date:

• Websites
• Pension Estimates
• Member Statements
• Member Handbooks and Brochures
• Satisfaction Surveying Methodology
• Disability Benefit Brochure Content
• Collections and Data Maintenance Business Process
• Call Centers